Support · Subscription
Renew, change or cancel your subscription
How it works depends on where you bought your licence. Pick the channel you used.
ibi-app.com
Bought on this website
Webshop
Licence code from First Element
Google Play
Subscription on Android
App Store
Subscription on iPhone
Renew or change
We renew your licence automatically until you stop or change it. Want to upgrade or downgrade? Cancel your subscription first, or contact us.
Stop your licence
Follow these steps in the app:
- Open the IBI app.
- Open the menu.
- Choose Subscription.
- Choose Cancel subscription.
Renew or change
Buy a new licence in the webshop, for 1 month up to a year, or a bundle for your team. You receive a new key by email: activate it in the IBI app under Menu › Subscription › Activate, just like your first one. You’re free to pick another plan.
Stop your licence
Nothing to do: a webshop licence stops automatically at the end of the period you bought.
Renew or change
Google renews your subscription automatically. To upgrade or downgrade, open Subscription in the IBI menu.
Stop your subscription
It stops at the end of the current term.
- Open the Google Play Store app.
- Check you’re signed in with the right account.
- Open the menu and go to Subscriptions.
- Select IBI and tap Cancel subscription.
Renew or change
Apple renews your subscription automatically. To upgrade or downgrade, open Subscription in the IBI menu.
Stop your subscription
It stops at the end of the current term.
- Open the Settings app and tap your name.
- Go to Subscriptions.
- Select IBI and tap Cancel subscription.
Still stuck? We’re happy to help.
Send a WhatsApp or call +31 6 42 07 44 11, or email info@ibi-app.com.