Support / Manual

Account and licence

Your IBI account keeps your lists, settings and licence. Log in with the same account on another phone and continue where you left off.

Create an account

  1. Open IBI and tap Create an account.
  2. Enter your email address and a password, and repeat the password under Verify Password.
  3. Tap Register. You start with IBI Free and IBI shows a short introduction.

By registering you agree to our privacy statement and terms of use.

Log in and out

  1. Enter your email address and password and tap Login.
  2. To log out: tap Settings and choose Sign Out.

You can be logged in on one phone at a time. Logging in on another phone logs you out on the first.

Change or reset your password

  1. Tap Settings in the bottom bar and choose Change Password.
  2. Enter your Current Password, your New Password, and the new password again under Verify Password. Tap OK.

Forgot your password? Tap I forgot my password on the login screen, enter your email address and tap Send. You will receive a link to set a new one.

Your licence

Open Menu and choose Subscription. At the top you see the plans with their features and price; at the bottom your current licence and Valid until date.

  • Buy in the app: pick a plan and tap the price button. Payment goes through the App Store or Google Play.
  • Bought on this website or in the webshop? Activate it as described below.
  • New phone? Tap Restore purchase to get your App Store or Google Play subscription back.

Compare the plans on the pricing page.

Activate a licence from the website

After paying on this website or in the webshop you receive a username and a key by email.

  1. Open Menu and choose Subscription.
  2. Scroll down to Activate, or tap Restore purchase and choose Webshop.
  3. Enter the username from the email in the Email address field and the key in the App Key field.
  4. Tap Activate.

Cancel or delete

  • Cancel Subscription (under Subscription) stops automatic renewal. For App Store and Google Play subscriptions it opens the store; for subscriptions from this website it opens our cancel page.
  • Delete Account (under Subscription) removes your account and lists for good. Cancel your subscription first.

More about renewing, changing and stopping: your subscription.

Still stuck? We’re happy to help.

Send a WhatsApp or call +31 6 42 07 44 11, or email info@ibi-app.com.