Frequently asked questions
Quick answers about IBI
The most common questions about the app, addresses, routes and licences. Still stuck? Send us a WhatsApp.
The app
Which smartphones does IBI work on?
IBI is made for Android and Apple iOS. The features are the same on both; the interface may look slightly different. With IBI Go or Pro you can also work in your browser with IBI Web.
In which countries does IBI work?
IBI works in every country that is covered by the HERE routing engine and where the App Store and Google Play are available. It plans cross-border routes too – for example through Switzerland, France and Italy.
How much mobile data does IBI use?
Very little. Scanning addresses, mailing a list and optimising the route take only a few kB, and on Wi-Fi it uses no mobile data at all. Uploading and downloading photos as proof of delivery can take a few MB. Your navigation app may use more.
IBI gives an error when I use the camera. What can I do?
IBI needs permission to use your camera. This is normally set when you install the app; if not, open your phone’s settings and allow IBI to use the camera.
Addresses and routes
How many addresses can I put in one route?
Up to 15 with IBI Free, 45 with IBI Start, 110 with IBI Go and 200 with IBI Pro (by car or truck). With real-time traffic: 45 with Go and 100 with Pro.
Can I add an address during the route?
Yes. Scan, type or speak the address. Depending on your settings IBI recalculates the route automatically, or you swipe to recalculate.
Can I scan a barcode or QR code?
Not as standard: IBI reads printed addresses on labels with your camera, and you can also type or speak an address. Want IBI to read the barcodes on your labels? Contact us for a custom barcode implementation.
Why set a fixed end location?
To end your route at home or at the depot. Tap an address (Android) or swipe left (iOS) and choose “Set as end location”, or set a fixed end address in the settings.
IBI says an address can’t be reached by car. Now what?
Some addresses exist but aren’t accessible by car. Change the address in the list to one nearby that is.
Licences and payment
Is there a free trial?
No. You can use IBI Free at no cost, with ads, for routes of up to 15 addresses. Need more? Choose IBI Start, Go or Pro whenever you like.
What’s the difference between a subscription and a licence code?
A subscription through the App Store, Google Play or this website renews automatically until you cancel it. On this website you can also pay once for one month, without automatic renewal. A licence code from the webshop runs for the period you bought (1 month up to a year) and then simply stops.
Are the prices including VAT?
Yes, the prices shown include 21% VAT. Do you have a VAT number? Order through the First Element webshop.
Can I pay by invoice?
Yes. For an IBI account on invoice, contact IBI Sales on WhatsApp at +31 6 42 07 44 11 or email info@ibi-app.com.
How do I cancel?
That depends on where you bought IBI. See renew, change or cancel your subscription for the steps per channel.
Still stuck? We’re happy to help.
Send a WhatsApp or call +31 6 42 07 44 11, or email info@ibi-app.com.